MGM 127 - Customer Relationship Management

(3 credits)

Prerequisites: Students must complete the courses below before enrolling in MGM 127:
REN 092 or ELI 082G and ELI 082W, or appropriate ACCUPLACER or ACCUPLACER-ESL scores.
Corequisites: None
MGM 127 Customer Relationship Management is designed to provide a systematic process for building service skills that all business people need. Sustainable success comes from retaining your customers. If your company is to meet performance and profitability goals, effective customer relationship management is the biggest weapon in your arsenal.