CDF 120 - An Introduction to IT Technical/ Help Desk Support

(4 Credits)

30 lecture hours; 30 hours lab
Prerequisites: CDF 100 and CDF 110
An Introduction to IT Technical/ Help Desk Support provides an overview to the popular and evolving field of help desk support. Students learn the technical core components needed for Information Technology (IT) help desk functions. The Core Topics covered include CompTIA A+ Core 1 and A+ Core 2 Exam Objectives Mapped to Chapters. Additionally, students learn about motherboards, memory, power supplies, hard drives and storage devices, setting up networks, troubleshooting, and how to disassemble and reassemble computers. Other concepts discussed include end user computing, installation of end user computer systems, documentation for end users, computer facilities management, and common support problems and information resources for user support. Students are also introduced to leading help desk support software.